Frequently Asked Questions
Here you'll find answers to your most important questions.
Whether it is about our colorful designs, the care of your jewelry, the shipping
or returns – here you will find all the information about sweeps at a glance.
And if something still remains open:
Write to us anytime using the contact form – we’ll get back to you quickly.
We ship our Sweeps jewelry to Austria, Germany, and the entire EU.
Shipping to Austria and Germany is free for orders over €59.
Within Austria, your new favorites will usually arrive within 2-3 working days.
To Germany it usually takes 2-5 working days.
Shipping to the remaining EU countries takes approximately 3–7 working days.
Sure! You have 14 days to return or exchange your item. Simply contact us using the contact form – we'll help you out quickly. Please refer to our terms and conditions for more information.
Yes, all sweeps hoop earrings and stud earrings come in a pretty jewelry box—perfect for gifting. So you can give them directly as a present. The dangle earrings and stud earrings come on a jewelry card. You can also purchase our jewelry boxes individually.
Absolutely! Our Mix & Match system is designed for just that. You can freely combine hoop earrings, pendants, and basic pieces – or reorder individual pendants if you fancy a new look.
Oh no! That shouldn't happen. Please contact us immediately via the contact form or by email. We'll arrange a prompt replacement or repair.
Our jewelry is made of acrylic glass and skin-friendly stainless steel in gold or silver – comfortable to wear and particularly durable.
To keep your jewelry shining for a long time, clean it regularly with a soft, dry cloth. This will remove fingerprints and dust without scratching the acrylic glass.
To protect the colors, avoid contact with perfume, hairspray, or cleaning products.
Our tip: Store stainless steel jewelry separately and in a dry place – this way, it stays shiny and your acrylic jewelry retains its radiant look. ✨
Yes! Every motif originates from our in-house design studio in Vienna. We design the shapes ourselves and then precisely cut them from acrylic glass using modern laser cutting technology. This is how our colorful pendants are created right here in-house – from the initial idea to the finished piece of jewelry.
We don't currently offer custom-made pieces – but who knows what the future will bring 😉 Feel free to subscribe to our newsletter so you don't miss out on new collections.
